We ensure well-run operations. Our agents streamline services so you can stay out in front.
Our specialists turn your hard copies, scans and audio files into digital data.
We manage claims for healthcare, insurance and warranty programs.
We process orders to put products and service into customers’ hands.
Lifecycles tracked? Claims evaluated? Records compiled?
We do it all—every which way.
Our client, a NASCAR-sanctioned supplier, transmitted live conversations between drivers and pit crews to race fans. But first, any expletives needed to be deleted before transmissions went out. Our solution: Agents passionate about racing, with fast fingers and sharp ears.
Each driver was assigned an agent, who edited out colorful language from the live audio feed. This way, fans could experience the action in a family-friendly way. Agents listened in throughout the entire broadcast—for a total of five hours each race.
Worked 10,000 broadcast hours each racing season.
Listened in before and during each race—for five hours.
Adjusted agent schedules to accommodate weather delays.